Single Point of Access (SPA)
H4All operate a Single Point of Access to triage referrals and to investigate any concerns clients may have and offer appropriate and timely information and advice on issues such as access to services, aids and adaptations, social clubs and activities, and care needs. We signpost clients to appropriate services and help them to identify whether they need further interventions.
Where appropriate our Triage team will refer people to our Wellbeing Support Officers, where a home visit may be arranged if people have been identified as needing further intervention and support.
H4All CIO has access to a wealth of local and national knowledge to enable people to secure their rights and entitlements, make well informed choices, avoid problems in the future and to help self-manage their own health and wellbeing.
Wellbeing Support Officers (WSO)
H4All Wellbeing Support Officers (WSO) aim to help the wider population that need support to better manage long term health conditions, frailty and social isolation.
A WSO can arrange a home visit if people have been identified as needing further intervention and support. They will complete an assessment form to help tailor support to the client's needs. WSO's can offer client's emotional support and the time they need to speak comfortably about issues that are important to them, work with clients on practical solutions and link them to appropriate services.
Wellbeing Support Advisors (WSA)
H4All Wellbeing Support Advisors (WSA) are an integral part of the new expanded Neighbourhood Care Connection Teams that deliver an integrated model of care which aims to support the 2% of adults most at risk of hospital admissions.
This service aims to support people through assessment, support planning, and onward-referral to empower them to ‘Self Manage’, to remain at home and support the early identification of issues not previously recognised.
WSA's work directly within locality primary care networks. Referrals to this service can only be made through GP surgeries. If you feel you meet the criteria, please speak with your GP surgery for appropriate referral to this service.
To learn more about Primary Care Networks click here.
High Intensity User Service
The High Intensity User (HIU) Team supports a small number of people who have higher than normal usage of local urgent care services. Our HIU officers aim to support these people through providing social solutions to non-medical problems, health coaching, emotional support and to help create a support network.
With the aim of reducing unnecessary attendances and admittance's, the team work collaboratively with professionals central to the patients care including; multi-speciality clinical teams, GPs, London Ambulance Service, London Borough of Hillingdon Adult Social Care, Community Mental Health Teams, IAPT services, Metropolitan police and broader third sector providers.
This service does not accept generic referrals. Referrals to this service can be made through Hillingdon A&E ONLY.