We treat all complaints seriously and fairly, whether the complaint was sent by email or letter.
We deal with all complaints promptly and will contact you with acknowledgement of a written complaint within 5 working days
We will send you a full reply within 30 working days of receipt
If we are unable to contact you with a full reply within those 30 days we will tell you the reason why and inform you of when we will reply in full.
All complaints received will be dealt with confidentially and in accordance with the data protection requirements outlined in our Information Governance Policy.