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It's important that you know how we will be using your personal data, and what rights you have under the law. See the policies to understand how this data is used, stored and processed.


We treat all complaints seriously and fairly, whether the complaint was sent by email or letter. 

  • We deal with all complaints promptly and will contact you with acknowledgement of a written complaint within 5 working days

  • We will send you a full reply within 30 working days of receipt

  • If we are unable to contact you with a full reply within those 30 days we will tell you the reason why and inform you of when we will reply in full. 


All complaints received will be dealt with confidentially and in accordance with the data protection requirements outlined in our Information Governance Policy.

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How to complain

You must make a complaint in writing, either by email or letter - See our Contact Us section for email and address details. 

If you wish to discuss the complaint before making it, feel free to call the appropriate department in our Contact Us page. 

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